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The Refund Policy (“Policy”) outlines the terms and conditions regarding refunds for the sign-up fee associated with the Referral Agreement signed with V Leads Services. This Policy remains valid for 60 days starting from the date of the Referral Agreement's execution.
Refunds for the sign-up fee are permissible exclusively under the following circumstances:
1. Failure to Provide Leads by V Leads services: In the event that V Leads Services fails to deliver any leads to the agent/broker as stipulated.
2. Non-Exclusivity of Leads: If the lead provided to the agent/broker lacks primary exclusivity and has been shared by V Leadservice with other agents/brokers within its network.
3. Lead’s Reluctance to Engage in Business: If the lead(s) provided by V Leads Services demonstrates an unwillingness to participate in business activities within a period of 9 months from the date of assignment.
4. Pre-existing Contract: In cases where the lead provided by V Leads Services is already under contract with the agent/broker at the time of assignment.
5. Non-Responsiveness of Leads: If the lead(s) provided by V Leads Services remains non-responsive for a continuous period of 10 working days.
6. Acceptance of Leads Outside Preferred Location: Should the Agent/Broker opt to receive leads from zip codes/areas outside of their preferred location, such leads shall be considered part of their monthly allocation and, therefore, ineligible for refund or replacement on this basis.
In scenario b(i) of the Refund Policy, the agent/broker is required to start the process by sending a reminder to V Leads Services, requesting the provision of the lead(s). If V Leads Services fails to provide the lead(s) within one month from the date of the reminder, the agent/broker may then proceed to submit a claim for a refund.
In the case of scenarios b(ii) to b(v), the agent/broker shall promptly report the matter to V Leads Services, along with supporting evidence, and request the replacement of the lead(s). In the event that V Leads Services fails to effectuate the replacement within one month from the date of reporting the matter, the agent/broker may proceed to submit a claim for a refund of the sign-up fee.
It is incumbent upon the agent/broker to dispatch the reminder or report concerns related to lead replacement to V Leads Services within a maximum period of 48 hours from the acceptance of the referral. Failure to comply with this stipulated timeline shall result in the leads being deemed satisfactory, thereby rendering them ineligible for either replacement or refund.
This Refund Policy takes effect as of the Effective Date mentioned above and supersedes all prior versions. By accepting the Referral Agreement with V Leads Services, you acknowledge and consent to adhere to the terms outlined herein.
For inquiries or to initiate a refund request under this Policy, kindly contact our customer support team at info@vleadservice.com.
We appreciate your partnership with V Leads Services.
V Leads Services is a digital real estate referral network based in the United States and registered in the State Of Colorado (LLC20241921653).
We fully embrace the guiding principles of the Fair Housing Act and the Equal Opportunity Act as central to our business philosophy.
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