Refund Policy

This policy applies to all plans unless your plan page states stricter or more generous terms. Where a plan page states specific numbers (for example, delivery counts or coverage windows), that plan page controls.

Before work begins

If you paid and we have not started work, you may request a full refund.

In progress

If work has begun, we will provide a pro-rated refund or account credit for any undelivered portion of the agreed scope, provided you:

• Responded to our onboarding requests,
• Were available for scheduled calls/transfers, and
• Complied with your outreach obligations.

Delivered services

Completed deliverables, performed sessions, and completed introductions/appointments are non-refundable.

Plan-specific minimums (alignment with your live plan pages)

• Trial: target 9 pre-screened introductions within 90 days.
• Silver: target 18 pre-screened introductions within 180 days.
• Gold: target 27 pre-screened introductions within 365 days.
• Platinum: target 54 pre-screened introductions within 365 days.

If we fail to meet the plan’s delivery target and you met your responsibilities, you may request a partial refund per the plan page (for example, some plans specify 50% of the sign-up fee). Your plan page controls any such percentage. If the plan page promises sign-up fee reimbursement after your first successful closing, that plan promise controls.

How to request a refund

Email info@vleadservice.com  with your invoice number, plan, service dates, and a short summary. We aim to resolve within 10 business days.

Chargebacks

Please contact us first. Unresolved chargebacks may result in account suspension.